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Customer Service

Boesen The Florist is the leading provider of thoughtful gifts, helping our customers connect with the important people in their lives, so it's important that our customers stay connected to us. To further assist you, we've provided answers to any inquiries you may have about our service.

Boesen The Florist Customer Service

Contact Us Online

Order Taker Hours

24/7

Physical Store Hours
Mon - Sat 8:00am-5:30pm
We deliver 7 days a week

Address View All Locations
Boesen The Florist
3422 Beaver Ave
Des Moines, IA 50310

Phone
(800) 274-4761 (toll free)
(515) 274-4761

Policies & Procedures

We are dedicated to delivering your floral and gift orders in a timely manner. The actual time and date your order is delivered is affected by the time of day your order is placed, the method of delivery or shipping you select, weather conditions, and whether or not the destination is a remote location. Our delivery policies explain the delivery options available to you and how we process orders.

Delivery Status

Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.

Floral Deliveries to the U.S. and Canada

* Note all transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 12:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 12:00 pm in the recipient's time zone may be delivered the next delivery day. There are no deliveries on Sundays and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays. This would include the apartment or suite # if needed, and most especially a current telephone number.

Floral Order Delivery Times

Most florist shops make deliveries during normal business hours (9 AM to 6 PM). However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.

When the Recipient Is Not Home

The florist may choose to leave the arrangement with a neighbor or manager and attach a note to the recipient's door stating who accepted the arrangement on their behalf; or if the area is secure, to leave the arrangement at the door. The florist may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. Another option is calling the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery. Most florists employ professional delivery personnel who will find the best delivery choice for your special gift.

International Floral Deliveries

Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee delivery dates for orders received three business days in advance. You must call us to place an international delivery order; you cannot do so online.

Gift Items Shipped Directly

Several of our gift items are shipped directly through Federal Express, Airborne, or UPS. At this time, we are unable to ship to PO boxes, hotels, or hospitals. Cut-off times for same-day shipment and available shipping options are clearly marked on the order form for each item. The date your order will be received will depend on the shipping date and the shipping method you select. Items shipped UPS Ground can take 3 to 7 business days, and delivery dates are not guaranteed. Items shipped Overnight or 2-Day are guaranteed to be delivered within that period. Please note that the guaranteed shipping options are based on business days, so an order shipped on a Friday by FedEx 2-Day would be delivered on the following Tuesday.

Cancellation Policy

While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Our network ranges throughout the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done prior to delivery, and in all cases within 24 hours or placing your order. Any cancellation requests after this period cannot be guaranteed and subject to a 20% charge.

Substitution Policy

Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.

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Boesen the Florist has been the first choice for flowers in Des Moines, Iowa since 1923.

When you need flower delivery to any location in central iowa, including Des Moines, Clive, Johnston, Pleasant Hill, Urbandale, West Des Moines, Ankeny, Johnston, Altoona, Indianola and Windsor Heights (I would like to create landing pages for ALL of these locations - to be discussed later)., Boesen the Florist makes the moment mean more. Des Moines Florists since 1923, Boesen the Florist has an wide array of flowers, plants and gifts to suit any occasion. Boesen the Florist is central Iowa's most trusted florist and can help you send a thoughtful gift across around the corner or around the globe! Same day flower delivery is offered as well; just another reason Boesen the Florist is the top florist in Des Moines. Boesen also has a beautiful selection of plants and gift baskets in our garden center(6 need a link) for your spring gardening and gift needs.

Flowers for Every Occasion from Boesen the Florist

Sending Valentine's Day flowers, Mother's Day flowers, get well flowers, funeral flower arrangements and anniversary flowers is always the best way to show you care, but why not make today even better with flowers? Boesen makes the moment mean more - every moment of every day deserves flowers. Think of sending a wonderful selection of gifts and birthday flower arrangements to those you care about most.

Flower Delivery from Boesen the Florist

Sending flowers anywhere in Des Moines or anywhere in the world is a cinch with Boesen the Florist. Simply look through the wide assortment of floral bouquets on Boesen.com to find the just the flowers you were looking for. You can shop for flowers with confidence using our secure flower ordering and delivery site, or call us directly at 515-244-ROSE (7673) to speak with one of the Boesen the Florist special floral designers. When you need the freshest flowers in Central Iowa or need to send a bouquet anywhere in the world, call Boesen the Florist. For flower delivery in Des Moines, iowa or anywhere in the world, Boesen the Florist is the place to go.

Add More to your Flower Order with Boesen the Florist

Add that personal touch by including a box of chocolates or a special balloon with your flowers. Our floral designers can create the flower bouquet or any floral arrangement you can imagine. The floral designers at Boesen the Florist are dedicated to creating fabulous floral gifts using only premium flowers shipped directly to our Des Moines floral gallery. All of our flower arrangements are professionally arranged and personally delivered straight to your recipient. Trust the finest florist in Des Moines IA to add that extra special touch to any occasion.

Boesen the Florist in Des Moines, IA provides flower delivery service to the following areas and zip codes in Iowa:
Our shop serves the following areas in central Iowa: Des Moines, Clive, Johnston, Pleasant Hill, Urbandale, West Des Moines, Ankeny, Johnston, Altoona, Indianola and Windsor Heights

50308, 50325, 50322, 50131, 50322, 50334, 50380, 50327, 50319, 50369, 50361, 50398, 50397, 50347, 50321, 50302, 50317, 50310, 50312, 50311, 50328, 50315, 50311, 50320, 50324, 50303, 50362, 50009, 50061, 50331, 50363, 50340, 50947, 50329, 50339, 50023, 50327, 50266, 50393, 50336, 50395, 50317, 50332, 50314, 50035, 50265, 50309, 50266, 50394, 50307, 50396, 50325, 50391, 50982, 50350, 50391, 50333, 50950, 50323, 50322, 50324, 50330, 50301, 50335, 50316, 50936, 50318, 50364, 50395, 50940, 50359, 50313, 50338, 50983, 50368, 50021, 50312, 50398, 50981, 50367, 50305, 50323, 50360, 50980, 50392, 50381, 50306, 50304.

LOCATIONS Main Store and Greenhouse: 3422 Beaver Ave Des Moines, IA 50310 Ingersoll: 3801 Ingersoll Ave Des Moines, IA 50312 7th & Grand-Downtown: 623 Grand Ave Des Moines, IA 50309 Clocktower Square: 2900 University Ave West Des Moines, IA 50266 Kaleidoscope at the Hub: 555 Walnut St Des Moines, IA 50309 Skywalk: 801 Grand Ave Des Moines, IA 50309 515-274-4761

Don't Miss Out

Boesen the Florist has been the first choice for flowers in Des Moines, Iowa since 1923.

When you need flower delivery to any location in central iowa, including Des Moines, Clive, Johnston, Pleasant Hill, Urbandale, West Des Moines, Ankeny, Johnston, Altoona, Indianola and Windsor Heights (I would like to create landing pages for ALL of these locations - to be discussed later)., Boesen the Florist makes the moment mean more. Des Moines Florists since 1923, Boesen the Florist has an wide array of flowers, plants and gifts to suit any occasion. Boesen the Florist is central Iowa's most trusted florist and can help you send a thoughtful gift across around the corner or around the globe! Same day flower delivery is offered as well; just another reason Boesen the Florist is the top florist in Des Moines. Boesen also has a beautiful selection of plants and gift baskets in our garden center(6 need a link) for your spring gardening and gift needs.

Flowers for Every Occasion from Boesen the Florist

Sending Valentine's Day flowers(1 need a link), Mother's Day flowers(2 need a link), get well flowers(3), funeral flower arrangements (7) and anniversary flowers(4) is always the best way to show you care, but why not make today even better with flowers? Boesen makes the moment mean more - every moment of every day deserves flowers. Think of sending a wonderful selection of gifts and birthday flower(5) arrangements to those you care about most. Sending flowers anywhere in Des Moines or anywhere in the world is a cinch with Boesen the Florist. Simply look through the wide assortment of floral bouquets on Boesen.com to find the just the flowers you were looking for. You can shop for flowers with confidence using our secure flower ordering and delivery site, or call us directly at 515-244-ROSE (7673) to speak with one of the Boesen the Florist special floral designers. When you need the freshest flowers in Central Iowa or need to send a bouquet anywhere in the world, call Boesen the Florist. For flower delivery in Des Moines, iowa or anywhere in the world, Boesen the Florist is the place to go.

Add More to your Flower Order with Boesen the Florist

Add that personal touch by including a box of chocolates or a special balloon with your flowers. Our floral designers can create the flower bouquet or any floral arrangement you can imagine. The floral designers at Boesen the Florist are dedicated to creating fabulous floral gifts using only premium flowers shipped directly to our Des Moines floral gallery. All of our flower arrangements are professionally arranged and personally delivered straight to your recipient. Trust the finest florist in Des Moines IA to add that extra special touch to any occasion.

Boesen the Florist in Des Moines, IA provides flower delivery service to the following areas and zip codes in Iowa:

Our shop serves the following areas in central Iowa: Des Moines, Clive, Johnston, Pleasant Hill, Urbandale, West Des Moines, Ankeny, Johnston, Altoona, Indianola and Windsor Heights 50308, 50325, 50322, 50131, 50322, 50334, 50380, 50327, 50319, 50369, 50361, 50398, 50397, 50347, 50321, 50302, 50317, 50310, 50312, 50311, 50328, 50315, 50311, 50320, 50324, 50303, 50362, 50009, 50061, 50331, 50363, 50340, 50947, 50329, 50339, 50023, 50327, 50266, 50393, 50336, 50395, 50317, 50332, 50314, 50035, 50265, 50309, 50266, 50394, 50307, 50396, 50325, 50391, 50982, 50350, 50391, 50333, 50950, 50323, 50322, 50324, 50330, 50301, 50335, 50316, 50936, 50318, 50364, 50395, 50940, 50359, 50313, 50338, 50983, 50368, 50021, 50312, 50398, 50981, 50367, 50305, 50323, 50360, 5a0980, 50392, 50381, 50306, 50304.